Terms & Conditions
Welcome to Rushanfoam.com. These Terms & Conditions govern your use of our website and the purchase of our products and services. By accessing our website or placing an order, you agree to comply with these terms.
Please read them carefully before using our website.
1. General Information
This website is operated by Rushanfoam, a business providing foam, mattress, bedding, furniture foam, and related products and services.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “Company” refer to Rushanfoam. The terms “you,” “your,” and “customer” refer to any person who accesses our website or purchases our products.
We reserve the right to update these Terms & Conditions when necessary. Changes will become effective when posted on this page.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of the website.
- Copy, reproduce, or distribute our website content without permission.
- Submit false or misleading information.
- Use our website in a way that could damage our business or other users.
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device or screen.
- Product images may be for illustration purposes and may not always represent the exact appearance of the delivered product.
- Product specifications may change when necessary.
- Availability may change without prior notice.
If you have specific requirements regarding dimensions, materials, colors, density, firmness, or other product specifications, please contact us before placing your order.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to discuss an alternative product, revised delivery time, or cancellation of the order.
We reserve the right to discontinue products or change product specifications without prior notice.
5. Prices
All prices displayed on the website are subject to change without prior notice.
Unless specifically stated otherwise, prices may not include:
- Delivery charges
- Additional customization charges
- Applicable taxes or other charges
The final price and applicable delivery charges will be communicated or displayed before order confirmation where applicable.
We reserve the right to correct pricing errors or incorrect product information.
6. Placing an Order
When you place an order, you agree to provide accurate and complete information, including:
- Your name
- Phone number
- Delivery address
- Email address, where required
- Product and quantity details
We may contact you by phone, SMS, email, or other available communication methods to verify your order.
An order may be cancelled or declined if:
- The product is unavailable.
- The provided information is incomplete or incorrect.
- We are unable to contact you for order verification.
- There is a pricing or product information error.
- We suspect fraudulent or unauthorized activity.
7. Order Confirmation
Submitting an order through the website does not necessarily mean that the order has been finally accepted.
We may confirm your order through phone, SMS, email, or another communication method before processing it.
Once the order is confirmed, we will proceed with preparation and delivery according to the applicable terms.
8. Delivery
We aim to deliver orders within the estimated timeframe communicated at the time of purchase.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Product customization
- Courier availability
- Weather or transportation conditions
- Holidays or other unforeseen circumstances
We are not responsible for delays caused by circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address and an active contact number.
9. Delivery Charges
Delivery charges may vary depending on:
- Delivery location
- Order size
- Product type
- Delivery method
- Special handling requirements
The applicable delivery charge will be communicated or displayed before order confirmation where applicable.
10. Inspection Upon Delivery
Customers are encouraged to inspect products at the time of delivery.
If you notice visible damage, incorrect products, missing items, or another obvious issue, please inform our delivery representative where possible and contact us as soon as possible.
Please retain relevant packaging, photographs, invoices, and other evidence that may help us investigate the issue.
11. Returns and Exchanges
Returns and exchanges are subject to our Return & Refund Policy.
Products may not be eligible for return or exchange if they:
- Have been used beyond reasonable inspection.
- Have been damaged after delivery due to customer handling.
- Have been modified or customized according to the customer’s specifications.
- Are returned without the required documentation or information.
- Are otherwise excluded under our applicable return policy.
Customers should contact us before returning any product.
Important: If you sell customized foam, mattresses, or cut-to-size products, you should clearly state which customized products are non-returnable before accepting the order.
12. Custom Orders
Some foam and bedding products may be manufactured, cut, or customized according to customer requirements.
Customers are responsible for providing accurate measurements and specifications.
Once a customized order has entered production, cancellation, return, or exchange may not be possible except where required by applicable law or where we agree otherwise.
We recommend confirming all measurements and specifications before placing a customized order.
13. Payment
We may offer different payment methods depending on the products and services available.
Payment information must be accurate and authorized by the customer.
For online payments, transactions may be processed through third-party payment providers. Their respective terms and policies may also apply.
For Cash on Delivery orders, payment must be made according to the agreed delivery terms.
14. Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Website design
- Icons
- Videos
- Other original materials
is owned by or licensed to Rushanfoam, unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.
15. User-Submitted Content
If you submit reviews, photographs, comments, testimonials, or other content to our website or social media channels, you confirm that:
- The content is truthful and does not intentionally mislead others.
- You have the necessary rights to submit the content.
- The content does not violate another person’s rights.
- The content does not contain unlawful, abusive, or inappropriate material.
We may remove content that violates these requirements or is otherwise inappropriate.
16. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. We do not control and are not responsible for the content, security, availability, or privacy practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
17. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical problems
- Free from viruses or other harmful components
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
18. Limitation of Liability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from technical problems
- Free from viruses or other harmful components
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
19. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
Please review our Privacy Policy before placing an order or submitting personal information.
20. Force Majeure
We will not be responsible for delays or failure to perform our obligations when caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Transportation disruptions
- Government restrictions
- Strikes
- Internet or telecommunications failures
- Supply chain disruptions
- Public emergencies
- Other unforeseen events
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after changes are posted indicates your acceptance of the updated terms, to the extent permitted by applicable law.